The Manchester Move scheme went live in February 2013. It advertises ready-to-rent homes for 19 not-for-profit landlords. The scheme includes an on-line registration form and a change of circumstances form.
The Manchester Move common system covers seven different policies across the 19 partners.
Applicants are given the option to register with all partners in the scheme in one go, cutting down unnecessary time and resources spent applying to each partner individually. They are also able to choose which of the partners manage their application. This will significantly reduce staff resources over the partnership for the future.
Applicants are asked to choose how they wish to be contacted: via letter, email or telephone. When officers send out bulk notifications, these are sorted into either letter or email groups and a copy saved in the applicant’s journal. Once again, considerable savings in staff resources, postage and packaging are anticipated.
The public website also features a new traffic light system. Properties are coded red, amber and green for each applicant – green meaning that the customer has a good chance of being considered for that specific property. This helps customers identify homes they want to watch for in that bidding cycle so that they can make best use of their three bids.
Since there are long waiting lists for some homes in certain areas, some properties are listed as “Quick Move” and these are available more often. Once a customer has bid on one of these adverts, officers are able to make a decision immediately and do not need to wait for the one week bidding cycle to close.